Troy Broas

Sr. LMS Administrator/ Systems Admin

Netskope (Remote) | January 2020 - January 2024

Responsible for the management of 3 instances of the LMS, serving a population of approximately 35K for internal employees, customers and partners. Customize UI of LMS and templates with HTML/CSS. Provide troubleshooting and support for LMS related issues. Partner with cross functional teams to integrate the LMS with Salesforce, SSO and other enterprise software. Partner with HR/CISO to manage annual compliance training. Leverage APIs and Google Apps Script to integrate data into Looker dashboards and to create and automate LMS functionality. Provide reporting and metrics to upper-level management. Create and manage the Academy website. Provide video editing and content upload into the LMS for various teams across the organization. Package, publish and test SCORM/xAPI courses (Articulate Storyline/Rise) and assessments in the LMS. Create and manage groups, courses and Learning Paths in the LMS to automate the assignment and delivery of course content. Partner with Channel team for various training initiatives. Assist with the management of the Netskope Certification Program. Act as a liaison between Netskope and LMS vendor and support teams.

Sr. Instructional Designer/ LMS Administrator

Netskope (Remote) | November 2018 - January 2020

Netskope is the leading Cloud Security Access Broker (CASB) based in Santa Clara. In my role as Sr. Instructional Designer and LMS Adminstrator, I was responsible for designing and developing technical and enablement training for internal, customer and partner populations. In addition, I was hired to implement and administer 2 Learning Management Systems. The first was LearnUpon which was used corporate wide internally, as well as for customer and partner enablement. The second LMS was Brainshark which was used extensively by the sales enablement team.

Lead E-learning Developer/ LMS Administrator

Hortonworks (Remote) |October 2014 - November 2018

Hortonworks (acquired by Cloudera) is a leading vendor of Apache Hadoop based in Santa Clara. In my role as Lead E-learning Developer, I was responsible for designing and developing technical and enablement E-learning for both internal and external populations for our subscription based learning program. I was also responsible for training internal staff and contract developers in the use of various e-learning development software. I also acted as an LMS Admininstrator for Hortonworks University and led the effort to develop a new video based on-line learning program. I assisted in the implementation the Skilljar LMS, and was responsible for updating and maintaining Hortonworks University training site on Hortonworks.com. I was also responsible for building and maintaining the Partner Enablement Portal, building and maintaining the Hortonworks University Support portal (Zendesk administration) and maintained the Hortonworks University Content Repository.

User Experience Designer

LPS/Black Knight Financial Services | December 2009 - October 2014

Black Knight Financial Services provides integrated technology to the mortgage industry. In my role as a UX Designer, I was part of a small Innovation Lab responsible for designing and creating proof of concepts and prototypes for new cutting edge products. Projects included both desktop/web applications and mobile applications. Tasks included interactive wireframes using iRise/Axure, high-fidelity mockups, process flows/presentation slide decks, POCs implemented in HTML/CSS as well as prototypes developed with mobile platforms such as Android and iOS.

E-Learning Manager/LMS Adminstrator

LPS/Black Knight Financial Services| December 2007- December 2009

In my role as E-learning Manager and LMS Admin, I was responsible for managing a team of 5 e-learning developers and a training coordinator. I was also responsible for assisting in the selection and implementation of the LMS, reporting, uploading of content to the LMS, batch loading of users and troublshooting. In addition, I was responsible for the creation of the customer facing training website and the creation of e-learning templates and standards.

Sr. Instructional Designer

ADP | October 2005 - December 2007

As a Sr. Instructional Designer, my primary responsibility was the creation of both Instructor-Led and e-learning for the Enterprise eTime product line. Deliverables included student and instructor guides with hands of lab activities, PowerPoint decks and quick reference materials. In addition, I was responsible for the creation of demos and simulations with Adobe Captivate, and helped maintain the lab environments (using VMWare images). I was also a member of the E-learning Standards committee.

Short Term/Freelance

Various Roles

In addition to the roles above, I have worked freelance and short term projects with the following companies:

Avon Cosmetics | Sr. E-learning Developer | New York, New York (Remote)
Accolo | E-learning Developer | San Francisco, California (Remote)
Lootok Consulting | E-learning Developer |New York, New York (Remote)